Interviewers, Except Eligibility and Loan Career

Job Description: Interview persons by telephone, mail, in person, or by other means for the purpose of completing forms, applications, or questionnaires. Ask specific questions, record answers, and assist persons with completing form. May sort, classify, and file forms.


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Interviewers, Except Eligibility and Loan Career

What skills are required for Interviewers, Except Eligibility and Loans?

Importance Skills
  Speaking - Talking to others to convey information effectively.
  Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
  Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
  Service Orientation - Actively looking for ways to help people.
  Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
  Persuasion - Persuading others to change their minds or behavior.
  Writing - Communicating effectively in writing as appropriate for the needs of the audience.
  Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
  Negotiation - Bringing others together and trying to reconcile differences.
  Coordination - Adjusting actions in relation to others' actions.
  Time Management - Managing one's own time and the time of others.
  Instructing - Teaching others how to do something.
  Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making.
  Learning Strategies - Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
  Management of Personnel Resources - Motivating, developing, and directing people as they work, identifying the best people for the job.
  Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.

What knowledge is needed to be an Interviewers, Except Eligibility and Loan?

Importance Knowledge
  English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
  Telecommunications - Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
  Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

Work Styles

Importance Styles
  Self Control - Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
  Integrity - Job requires being honest and ethical.
  Attention to Detail - Job requires being careful about detail and thorough in completing work tasks.
  Dependability - Job requires being reliable, responsible, and dependable, and fulfilling obligations.
  Stress Tolerance - Job requires accepting criticism and dealing calmly and effectively with high stress situations.
  Cooperation - Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
  Persistence - Job requires persistence in the face of obstacles.
  Adaptability/Flexibility - Job requires being open to change (positive or negative) and to considerable variety in the workplace.
  Initiative - Job requires a willingness to take on responsibilities and challenges.
  Concern for Others - Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
  Achievement/Effort - Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
  Independence - Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
  Social Orientation - Job requires preferring to work with others rather than alone, and being personally connected with others on the job.
  Analytical Thinking - Job requires analyzing information and using logic to address work-related issues and problems.
  Innovation - Job requires creativity and alternative thinking to develop new ideas for and answers to work-related problems.
  Leadership - Job requires a willingness to lead, take charge, and offer opinions and direction.