Universal Banker Career

*A job as an Universal Banker falls under the broader career category of Tellers. The information on this page will generally apply to all careers in this category but may not specifically apply to this career title.

Job Description for Tellers : Receive and pay out money. Keep records of money and negotiable instruments involved in a financial institution's various transactions.


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Teller Career

What skills are required for Tellers?

Importance Skills
  Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  Speaking - Talking to others to convey information effectively.
  Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
  Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
  Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
  Reading Comprehension - Understanding written sentences and paragraphs in work-related documents.
  Service Orientation - Actively looking for ways to help people.
  Time Management - Managing one's own time and the time of others.
  Mathematics - Using mathematics to solve problems.
  Writing - Communicating effectively in writing as appropriate for the needs of the audience.
  Coordination - Adjusting actions in relation to others' actions.
  Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
  Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.
  Instructing - Teaching others how to do something.
  Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making.
  Persuasion - Persuading others to change their minds or behavior.
  Negotiation - Bringing others together and trying to reconcile differences.

What knowledge is needed to be an Teller?

Importance Knowledge
  Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
  Economics and Accounting - Knowledge of economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data.
  Public Safety and Security - Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
  Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
  Administrative - Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
  Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
  Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
  Law and Government - Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.

Work Styles

Importance Styles
  Integrity - Job requires being honest and ethical.
  Dependability - Job requires being reliable, responsible, and dependable, and fulfilling obligations.
  Attention to Detail - Job requires being careful about detail and thorough in completing work tasks.
  Self-Control - Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
  Cooperation - Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
  Stress Tolerance - Job requires accepting criticism and dealing calmly and effectively with high-stress situations.
  Independence - Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
  Concern for Others - Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
  Adaptability/Flexibility - Job requires being open to change (positive or negative) and to considerable variety in the workplace.
  Achievement/Effort - Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
  Initiative - Job requires a willingness to take on responsibilities and challenges.
  Analytical Thinking - Job requires analyzing information and using logic to address work-related issues and problems.
  Social Orientation - Job requires preferring to work with others rather than alone, and being personally connected with others on the job.
  Persistence - Job requires persistence in the face of obstacles.
  Leadership - Job requires a willingness to lead, take charge, and offer opinions and direction.
  Innovation - Job requires creativity and alternative thinking to develop new ideas for and answers to work-related problems.