Hospitality Associate Career

*A job as a Hospitality Associate falls under the broader career category of Ushers, Lobby Attendants, and Ticket Takers. The information on this page will generally apply to all careers in this category. We are still seeking more specific information about this career from experts in this field. If you can provide us with more information, .

Job Description for Ushers, Lobby Attendants, and Ticket Takers : Assist patrons at entertainment events by performing duties, such as collecting admission tickets and passes from patrons, assisting in finding seats, searching for lost articles, and locating such facilities as rest rooms and telephones.

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Ushers, Lobby Attendants, and Ticket Taker Career

What Ushers, Lobby Attendants, and Ticket Takers do:

  • Assist patrons by giving directions to points in or outside of the facility or providing information about local attractions.
  • Greet patrons attending entertainment events.
  • Sell or collect admission tickets, passes, or facility memberships from patrons at entertainment events.
  • Provide assistance with patrons' special needs, such as helping those with wheelchairs.
  • Examine tickets or passes to verify authenticity, using criteria such as color or date issued.
  • Search for lost articles or for parents of lost children.
  • Settle seating disputes or help solve other customer concerns.
  • Maintain order and ensure adherence to safety rules.
  • Refuse admittance to undesirable persons or persons without tickets or passes.
  • Guide patrons to exits or provide other instructions or assistance in case of emergency.
  • Assist patrons in finding seats, lighting the way with flashlights, if necessary.
  • Clean facilities.
  • Distribute programs to patrons.
  • Count and record number of tickets collected.
  • Give door checks to patrons who are temporarily leaving establishments.
  • Manage informational kiosks or displays of event signs or posters.
  • Verify credentials of patrons desiring entrance into press box and permit only authorized persons to enter.
  • Page individuals wanted at the box office.
  • Manage inventory or sale of artist merchandise.
  • Operate refreshment stands during intermission or obtain refreshments for press box patrons during performances.
  • Work with others to change advertising displays.
  • Lead tours and answer visitors' questions about the exhibits.
  • Schedule or manage staff, such as volunteer usher corps.

What work activities are most important?

Importance Activities

Performing for or Working Directly with the Public - Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.

Getting Information - Observing, receiving, and otherwise obtaining information from all relevant sources.

Identifying Objects, Actions, and Events - Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.

Communicating with Supervisors, Peers, or Subordinates - Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

Establishing and Maintaining Interpersonal Relationships - Developing constructive and cooperative working relationships with others, and maintaining them over time.

Assisting and Caring for Others - Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.

Resolving Conflicts and Negotiating with Others - Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Communicating with Persons Outside Organization - Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.

Making Decisions and Solving Problems - Analyzing information and evaluating results to choose the best solution and solve problems.

Updating and Using Relevant Knowledge - Keeping up-to-date technically and applying new knowledge to your job.

Selling or Influencing Others - Convincing others to buy merchandise/goods or to otherwise change their minds or actions.

Controlling Machines and Processes - Using either control mechanisms or direct physical activity to operate machines or processes (not including computers or vehicles).

Training and Teaching Others - Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.

Documenting/Recording Information - Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.

Interacting With Computers - Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.

Monitor Processes, Materials, or Surroundings - Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.

Developing and Building Teams - Encouraging and building mutual trust, respect, and cooperation among team members.

Performing General Physical Activities - Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials.

Inspecting Equipment, Structures, or Material - Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.

Coordinating the Work and Activities of Others - Getting members of a group to work together to accomplish tasks.

Judging the Qualities of Things, Services, or People - Assessing the value, importance, or quality of things or people.

Coaching and Developing Others - Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

Handling and Moving Objects - Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.

Holland Code Chart for a Ushers, Lobby Attendants, and Ticket Taker