Hospitality Associate Career

Job Description: Assist patrons at entertainment events by performing duties, such as collecting admission tickets and passes from patrons, assisting in finding seats, searching for lost articles, and locating such facilities as rest rooms and telephones.

*A job as a Hospitality Associate falls under the broader career category of Ushers, Lobby Attendants, and Ticket Takers. The information on this page will generally apply to all careers in this category. We are still seeking more specific information about this career from experts in this field. If you can provide us with more information, .

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Hospitality Associate Career

What Hospitality Associates do:

  • Direct patrons to restrooms, concession stands and telephones.
  • Greet patrons attending entertainment events.
  • Provide assistance with patrons' special needs, such as helping those with wheelchairs.
  • Search for lost articles or for parents of lost children.
  • Guide patrons to exits or provide other instructions or assistance in case of emergency.
  • Maintain order and ensure adherence to safety rules.
  • Sell and collect admission tickets and passes from patrons at entertainment events.
  • Refuse admittance to undesirable persons or persons without tickets or passes.
  • Examine tickets or passes to verify authenticity, using criteria such as color or date issued.
  • Settle seating disputes or help solve other customer concerns.
  • Assist patrons in finding seats, lighting the way with flashlights, if necessary.
  • Distribute programs to patrons.
  • Count and record number of tickets collected.
  • Give door checks to patrons who are temporarily leaving establishments.
  • Operate refreshment stands during intermission or obtain refreshments for press box patrons during performances.
  • Work with others to change advertising displays.
  • Manage informational kiosks or displays of event signs or posters.
  • Verify credentials of patrons desiring entrance into press box and permit only authorized persons to enter.
  • Page individuals wanted at the box office.
  • Manage inventory or sale of artist merchandise.
  • Schedule and manage volunteer usher corps.

What work activities are most important?

Importance Activities

Performing for or Working Directly with the Public - Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.

Getting Information - Observing, receiving, and otherwise obtaining information from all relevant sources.

Making Decisions and Solving Problems - Analyzing information and evaluating results to choose the best solution and solve problems.

Assisting and Caring for Others - Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.

Communicating with Persons Outside Organization - Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.

Interacting With Computers - Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.

Communicating with Supervisors, Peers, or Subordinates - Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

Judging the Qualities of Things, Services, or People - Assessing the value, importance, or quality of things or people.

Coordinating the Work and Activities of Others - Getting members of a group to work together to accomplish tasks.

Developing and Building Teams - Encouraging and building mutual trust, respect, and cooperation among team members.

Monitor Processes, Materials, or Surroundings - Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.

Establishing and Maintaining Interpersonal Relationships - Developing constructive and cooperative working relationships with others, and maintaining them over time.

Identifying Objects, Actions, and Events - Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.

Evaluating Information to Determine Compliance with Standards - Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.

Resolving Conflicts and Negotiating with Others - Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Inspecting Equipment, Structures, or Material - Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.

Processing Information - Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.

Handling and Moving Objects - Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.

Performing General Physical Activities - Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials.

Scheduling Work and Activities - Scheduling events, programs, and activities, as well as the work of others.

Holland Code Chart for a Hospitality Associate