Fast Food and Counter Worker Career

Job Description: Perform duties such as taking orders and serving food and beverages. Serve customers at counter or from a steam table. May take payment. May prepare food and beverages.


Is Fast Food and Counter Worker the right career path for you?
Take the MyMajors Quiz and find out if it fits one of your top recommended majors!

Fast Food and Counter Worker Career

What Fast Food and Counter Workers do:

  • Clean and organize eating, service, and kitchen areas.
  • Prepare daily food items, and cook simple foods and beverages, such as sandwiches, salads, soups, pizza, or coffee, using proper safety precautions and sanitary measures.
  • Perform cleaning duties such as sweeping, mopping, and washing dishes, to keep equipment and facilities sanitary.
  • Serve customers in eating places that specialize in fast service and inexpensive carry-out food.
  • Collect and return dirty dishes to the kitchen for washing.
  • Wash dishes, glassware, and silverware after meals.
  • Select food items from serving or storage areas and place them in dishes, on serving trays, or in take-out bags.
  • Communicate with customers regarding orders, comments, and complaints.
  • Scrub and polish counters, steam tables, and other equipment, and clean glasses, dishes, and fountain equipment.
  • Notify kitchen personnel of shortages or special orders.
  • Accept payment from customers, and make change as necessary.
  • Request and record customer orders, and compute bills using cash registers, multi counting machines, or pencil and paper.
  • Brew coffee and tea, and fill containers with requested beverages.
  • Balance receipts and payments in cash registers.
  • Serve food, beverages, or desserts to customers in such settings as take-out counters of restaurants or lunchrooms, business or industrial establishments, hotel rooms, and cars.
  • Perform personnel activities such as supervising and training employees.
  • Monitor and order supplies or food items and restock as necessary to maintain inventory.
  • Wrap menu item such as sandwiches, hot entrees, and desserts for serving or for takeout.
  • Replenish foods at serving stations.
  • Prepare and serve cold drinks, or frozen milk drinks or desserts, using drink-dispensing, milkshake, or frozen custard machines.
  • Take customers' orders and write ordered items on tickets, giving ticket stubs to customers when needed to identify filled orders.
  • Add relishes and garnishes to food orders, according to instructions.
  • Distribute food to servers.
  • Set up dining areas for meals and clear them following meals.
  • Deliver orders to kitchens, and pick up and serve food when it is ready.
  • Arrange tables and decorations according to instructions.
  • Plan, prepare, and deliver meals to individuals with special dietary needs.
  • Arrange reservations for patrons of dining establishments.

What work activities are most important?

Importance Activities

Getting Information - Observing, receiving, and otherwise obtaining information from all relevant sources.

Performing for or Working Directly with the Public - Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.

Communicating with Supervisors, Peers, or Subordinates - Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

Identifying Objects, Actions, and Events - Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.

Inspecting Equipment, Structures, or Material - Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.

Training and Teaching Others - Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.

Developing and Building Teams - Encouraging and building mutual trust, respect, and cooperation among team members.

Guiding, Directing, and Motivating Subordinates - Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.

Coaching and Developing Others - Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

Monitor Processes, Materials, or Surroundings - Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.

Assisting and Caring for Others - Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.

Resolving Conflicts and Negotiating with Others - Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Coordinating the Work and Activities of Others - Getting members of a group to work together to accomplish tasks.

Making Decisions and Solving Problems - Analyzing information and evaluating results to choose the best solution and solve problems.

Judging the Qualities of Things, Services, or People - Assessing the value, importance, or quality of things or people.

Monitoring and Controlling Resources - Monitoring and controlling resources and overseeing the spending of money.

Selling or Influencing Others - Convincing others to buy merchandise/goods or to otherwise change their minds or actions.

Establishing and Maintaining Interpersonal Relationships - Developing constructive and cooperative working relationships with others, and maintaining them over time.

Organizing, Planning, and Prioritizing Work - Developing specific goals and plans to prioritize, organize, and accomplish your work.

Evaluating Information to Determine Compliance with Standards - Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.

Communicating with Persons Outside Organization - Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.

Processing Information - Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.

Handling and Moving Objects - Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.

Controlling Machines and Processes - Using either control mechanisms or direct physical activity to operate machines or processes (not including computers or vehicles).

Provide Consultation and Advice to Others - Providing guidance and expert advice to management or other groups on technical, systems-, or process-related topics.

Interacting With Computers - Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.

Performing General Physical Activities - Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials.

Updating and Using Relevant Knowledge - Keeping up-to-date technically and applying new knowledge to your job.

Holland Code Chart for a Fast Food and Counter Worker