*A job as a Customer Service Manager (CSM) falls under the broader career category of Customer Service Representatives. The information on this page will generally apply to all careers in this category but may not specifically apply to this career title.
Job Description
for Customer Service Representatives :
Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. May handle and resolve general complaints. Excludes individuals whose duties are primarily installation, sales, repair, and technical support.
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Median Annual Wage |
$35,170 |
Median Hourly Wage |
$16.91* |
Total Employed Nationally |
2,707,040 |
Source: Bureau of Labor Statistics May 2016 wage data and 2016-2026 employment projections. "Projected growth" represents the estimated change in total employment over the projections period (2016-2026). "Projected job openings" represent openings due to growth and replacement.