Career:
New Accounts Clerk
Job Description: Interview persons desiring to open accounts in financial institutions. Explain account services available to prospective customers and assist them in preparing applications.
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What New Accounts Clerks do:
- Refer customers to appropriate bank personnel to meet their financial needs.
- Inform customers of procedures for applying for services such as ATM cards, direct deposit of checks, and certificates of deposit.
- Compile information about new accounts, enter account information into computers, and file related forms or other documents.
- Interview customers to obtain information needed for opening accounts or renting safe-deposit boxes.
- Investigate and correct errors upon customers' request, according to customer and bank records.
- Answer customers' questions, and explain available services such as deposit accounts, bonds, and securities.
- Execute wire transfers of funds.
- Collect and record customer deposits and fees, and issue receipts using computers.
- Perform foreign currency transactions and sell traveler's checks.
- Perform teller duties as required.
- Process loan applications.
- Obtain credit records from reporting agencies.
- Issue initial and replacement safe-deposit keys to customers, and admit customers to vaults.
- Duplicate records for distribution to branch offices.
- Schedule repairs for locks on safe-deposit boxes.
What work activities does a New Accounts Clerk do?
| Importance | Activities | |
|---|---|---|
Interacting With Computers - Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information. |
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Performing for or Working Directly with the Public - Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests. |
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Getting Information - Observing, receiving, and otherwise obtaining information from all relevant sources. |
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Evaluating Information to Determine Compliance with Standards - Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards. |
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Processing Information - Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data. |
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Communicating with Supervisors, Peers, or Subordinates - Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. |
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Establishing and Maintaining Interpersonal Relationships - Developing constructive and cooperative working relationships with others, and maintaining them over time. |
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Making Decisions and Solving Problems - Analyzing information and evaluating results to choose the best solution and solve problems. |
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Selling or Influencing Others - Convincing others to buy merchandise/goods or to otherwise change their minds or actions. |
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Organizing, Planning, and Prioritizing Work - Developing specific goals and plans to prioritize, organize, and accomplish your work. |
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Communicating with Persons Outside Organization - Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail. |
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Resolving Conflicts and Negotiating with Others - Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. |
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Identifying Objects, Actions, and Events - Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events. |
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Performing Administrative Activities - Performing day-to-day administrative tasks such as maintaining information files and processing paperwork. |
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Updating and Using Relevant Knowledge - Keeping up-to-date technically and applying new knowledge to your job. |
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Judging the Qualities of Things, Services, or People - Assessing the value, importance, or quality of things or people. |
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Documenting/Recording Information - Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form. |
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Interpreting the Meaning of Information for Others - Translating or explaining what information means and how it can be used. |
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Coaching and Developing Others - Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. |
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Monitor Processes, Materials, or Surroundings - Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems. |
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Scheduling Work and Activities - Scheduling events, programs, and activities, as well as the work of others. |
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Analyzing Data or Information - Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts. |
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Provide Consultation and Advice to Others - Providing guidance and expert advice to management or other groups on technical, systems-, or process-related topics. |
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Coordinating the Work and Activities of Others - Getting members of a group to work together to accomplish tasks. |
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Guiding, Directing, and Motivating Subordinates - Providing guidance and direction to subordinates, including setting performance standards and monitoring performance. |
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Developing Objectives and Strategies - Establishing long-range objectives and specifying the strategies and actions to achieve them. |
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Thinking Creatively - Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions. |
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Developing and Building Teams - Encouraging and building mutual trust, respect, and cooperation among team members. |
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Training and Teaching Others - Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others. |
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Inspecting Equipment, Structures, or Material - Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects. |
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