Flight Attendants job and career information

Career:
Flight Attendant

Job Description: Provide personal services to ensure the safety, security, and comfort of airline passengers during flight. Greet passengers, verify tickets, explain use of safety equipment, and serve food or beverages.

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What Flight Attendants do:

Announce and demonstrate safety and emergency procedures, such as the use of oxygen masks, seat belts, and life jackets.
Answer passengers' questions about flights, aircraft, weather, travel routes and services, arrival times, or schedules.
Assist passengers in placing carry-on luggage in overhead, garment, or under-seat storage.
Attend preflight briefings concerning weather, altitudes, routes, emergency procedures, crew coordination, lengths of flights, food and beverage services offered, and numbers of passengers.
Check to ensure that food, beverages, blankets, reading material, emergency equipment, and other supplies are aboard and are in adequate supply.

Conduct periodic trips through the cabin to ensure passenger comfort and to distribute reading material, headphones, pillows, playing cards, and blankets.

Greet passengers boarding aircraft and direct them to assigned seats.

Prepare passengers and aircraft for landing, following procedures.

Reassure passengers when situations such as turbulence are encountered.

Verify that first aid kits and other emergency equipment, including fire extinguishers and oxygen bottles, are in working order.

Walk aisles of planes to verify that passengers have complied with federal regulations prior to takeoffs and landings.

Take inventory of headsets, alcoholic beverages, and money collected.

Administer first aid to passengers in distress.

Determine special assistance needs of passengers such as small children, the elderly, or disabled persons.

Sell alcoholic beverages to passengers.

Assist passengers entering or disembarking the aircraft.

Announce flight delays and descent preparations.

Direct and assist passengers in emergency procedures, such as evacuating a plane following an emergency landing.

Inspect passenger tickets to verify information and to obtain destination information.

Inspect and clean cabins, checking for any problems and making sure that cabins are in order.

Prepare reports showing places of departure and destination, passenger ticket numbers, meal and beverage inventories, the conditions of cabin equipment, and any problems encountered by passengers.

Collect money for meals and beverages.

Operate audio and video systems.

Heat and serve prepared foods.

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What work activities does a Flight Attendant do?

Importance		Activities
		Performing for or Working Directly with the Public - Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
		Inspecting Equipment, Structures, or Material - Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.
		Communicating with Supervisors, Peers, or Subordinates - Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
		Evaluating Information to Determine Compliance with Standards - Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
		Performing General Physical Activities - Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials.

		Updating and Using Relevant Knowledge - Keeping up-to-date technically and applying new knowledge to your job.
		Monitor Processes, Materials, or Surroundings - Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
		Assisting and Caring for Others - Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
		Making Decisions and Solving Problems - Analyzing information and evaluating results to choose the best solution and solve problems.
		Getting Information - Observing, receiving, and otherwise obtaining information from all relevant sources.
		Resolving Conflicts and Negotiating with Others - Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
		Handling and Moving Objects - Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.
		Identifying Objects, Actions, and Events - Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
		Establishing and Maintaining Interpersonal Relationships - Developing constructive and cooperative working relationships with others, and maintaining them over time.
		Communicating with Persons Outside Organization - Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
		Judging the Qualities of Things, Services, or People - Assessing the value, importance, or quality of things or people.
		Developing and Building Teams - Encouraging and building mutual trust, respect, and cooperation among team members.
		Coordinating the Work and Activities of Others - Getting members of a group to work together to accomplish tasks.
		Scheduling Work and Activities - Scheduling events, programs, and activities, as well as the work of others.
		Documenting/Recording Information - Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
		Organizing, Planning, and Prioritizing Work - Developing specific goals and plans to prioritize, organize, and accomplish your work.
		Interpreting the Meaning of Information for Others - Translating or explaining what information means and how it can be used.
		Thinking Creatively - Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.
		Guiding, Directing, and Motivating Subordinates - Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
		Estimating the Quantifiable Characteristics of Products, Events, or Information - Estimating sizes, distances, and quantities; or determining time, costs, resources, or materials needed to perform a work activity.
		Interacting With Computers - Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
		Processing Information - Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.