Train Attendant Career

*A job as a Train Attendant falls under the broader career category of Transportation Attendants, Except Flight Attendants. The information on this page will generally apply to all careers in this category. We are still seeking more specific information about this career from experts in this field. If you can provide us with more information, .

Job Description for Transportation Attendants, Except Flight Attendants : Provide services to ensure the safety and comfort of passengers aboard ships, buses, trains, or within the station or terminal. Perform duties such as greeting passengers, explaining the use of safety equipment, serving meals or beverages, or answering questions related to travel.

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Transportation Attendants, Except Flight Attendant Career

What Transportation Attendants, Except Flight Attendants do:

  • Respond to passengers' questions, requests, or complaints.
  • Secure passengers for transportation by buckling seatbelts or fastening wheelchairs with tie-down straps.
  • Provide boarding assistance to elderly, sick, or injured people.
  • Determine or facilitate seating arrangements.
  • Greet passengers boarding transportation equipment and announce routes and stops.
  • Explain and demonstrate safety procedures and safety equipment use.
  • Perform equipment safety checks prior to departure.
  • Open and close doors for passengers.
  • Count and verify tickets and seat reservations and record numbers of passengers boarding and disembarking.
  • Signal transportation operators to stop or to proceed.
  • Provide customers with information on routes, gates, prices, timetables, terminals, or concourses.
  • Adjust window shades or seat cushions at the request of passengers.
  • Transport baggage or coordinate transportation between assigned rooms, terminals, or platforms.
  • Issue and collect passenger boarding passes and transfers, tearing or punching tickets as necessary to prevent reuse.

What work activities are most important?

Importance Activities

Getting Information - Observing, receiving, and otherwise obtaining information from all relevant sources.

Establishing and Maintaining Interpersonal Relationships - Developing constructive and cooperative working relationships with others, and maintaining them over time.

Assisting and Caring for Others - Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.

Resolving Conflicts and Negotiating with Others - Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Communicating with Supervisors, Peers, or Subordinates - Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

Identifying Objects, Actions, and Events - Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.

Making Decisions and Solving Problems - Analyzing information and evaluating results to choose the best solution and solve problems.

Developing and Building Teams - Encouraging and building mutual trust, respect, and cooperation among team members.

Organizing, Planning, and Prioritizing Work - Developing specific goals and plans to prioritize, organize, and accomplish your work.

Performing for or Working Directly with the Public - Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.

Monitor Processes, Materials, or Surroundings - Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.

Inspecting Equipment, Structures, or Material - Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.

Performing General Physical Activities - Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials.

Guiding, Directing, and Motivating Subordinates - Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.

Updating and Using Relevant Knowledge - Keeping up-to-date technically and applying new knowledge to your job.

Holland Code Chart for a Transportation Attendants, Except Flight Attendant