Tour Sales Representative Career

Job Description: Make and confirm reservations for transportation or lodging, or sell transportation tickets. May check baggage and direct passengers to designated concourse, pier, or track; deliver tickets, contact individuals and groups to inform them of package tours; or provide tourists with travel or transportation information.

*A job as a Tour Sales Representative falls under the broader career category of Reservation and Transportation Ticket Agents and Travel Clerks. The information on this page will generally apply to all careers in this category. We are still seeking more specific information about this career from experts in this field. If you can provide us with more information, .

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Tour Sales Representative Career

What Tour Sales Representatives do:

  • Answer inquiries regarding information such as schedules, accommodations, procedures, and policies.
  • Confer with customers to determine their service requirements and travel preferences.
  • Determine whether space is available on travel dates requested by customers, assigning requested spaces when available.
  • Announce arrival and departure information, using public address systems.
  • Provide boarding or disembarking assistance to passengers needing special assistance.
  • Examine passenger documentation to determine destinations and to assign boarding passes.
  • Assemble and issue required documentation, such as tickets, travel insurance policies, and itineraries.
  • Check baggage and cargo and direct passengers to designated locations for loading.
  • Maintain computerized inventories of available passenger space and provide information on space reserved or available.
  • Trace lost, delayed, or misdirected baggage for customers.
  • Inform clients of essential travel information, such as travel times, transportation connections, and medical and visa requirements.
  • Keep information facilities clean during operation.
  • Make and confirm reservations for transportation and accommodations, using telephones, faxes, mail, and computers.
  • Plan routes, itineraries, and accommodation details, and compute fares and fees, using schedules, rate books, and computers.
  • Provide customers with travel suggestions and information sources, such as guides, directories, brochures, and maps.
  • Contact customers or travel agents to advise them of travel conveyance changes or to confirm reservations.
  • Prepare customer invoices and accept payment.
  • Provide clients with assistance in preparing required travel documents and forms.
  • Open or close information facilities.
  • Promote particular destinations, tour packages, and other travel services.
  • Contact motel, hotel, resort, and travel operators to obtain current advertising literature.

What work activities are most important?

Importance Activities

Interacting With Computers - Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.

Performing for or Working Directly with the Public - Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.

Getting Information - Observing, receiving, and otherwise obtaining information from all relevant sources.

Evaluating Information to Determine Compliance with Standards - Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.

Making Decisions and Solving Problems - Analyzing information and evaluating results to choose the best solution and solve problems.

Identifying Objects, Actions, and Events - Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.

Establishing and Maintaining Interpersonal Relationships - Developing constructive and cooperative working relationships with others, and maintaining them over time.

Communicating with Supervisors, Peers, or Subordinates - Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

Performing General Physical Activities - Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials.

Communicating with Persons Outside Organization - Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.

Resolving Conflicts and Negotiating with Others - Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Updating and Using Relevant Knowledge - Keeping up-to-date technically and applying new knowledge to your job.

Monitor Processes, Materials, or Surroundings - Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.

Handling and Moving Objects - Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.

Documenting/Recording Information - Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.

Processing Information - Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.

Interpreting the Meaning of Information for Others - Translating or explaining what information means and how it can be used.

Assisting and Caring for Others - Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.

Inspecting Equipment, Structures, or Material - Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.

Analyzing Data or Information - Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.

Estimating the Quantifiable Characteristics of Products, Events, or Information - Estimating sizes, distances, and quantities; or determining time, costs, resources, or materials needed to perform a work activity.

Organizing, Planning, and Prioritizing Work - Developing specific goals and plans to prioritize, organize, and accomplish your work.

Performing Administrative Activities - Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.

Training and Teaching Others - Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.

Controlling Machines and Processes - Using either control mechanisms or direct physical activity to operate machines or processes (not including computers or vehicles).

Provide Consultation and Advice to Others - Providing guidance and expert advice to management or other groups on technical, systems-, or process-related topics.

Judging the Qualities of Things, Services, or People - Assessing the value, importance, or quality of things or people.

Coordinating the Work and Activities of Others - Getting members of a group to work together to accomplish tasks.

Guiding, Directing, and Motivating Subordinates - Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.

Selling or Influencing Others - Convincing others to buy merchandise/goods or to otherwise change their minds or actions.

Developing and Building Teams - Encouraging and building mutual trust, respect, and cooperation among team members.

Thinking Creatively - Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.

Coaching and Developing Others - Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

Holland Code Chart for a Tour Sales Representative