Survey Worker Career

Job Description: Interview persons by telephone, mail, in person, or by other means for the purpose of completing forms, applications, or questionnaires. Ask specific questions, record answers, and assist persons with completing form. May sort, classify, and file forms.

*A job as a Survey Worker falls under the broader career category of Interviewers, Except Eligibility and Loan. The information on this page will generally apply to all careers in this category. We are still seeking more specific information about this career from experts in this field. If you can provide us with more information, .

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Survey Worker Career

What Survey Workers do:

  • Ask questions in accordance with instructions to obtain various specified information, such as person's name, address, age, religious preference, or state of residency.
  • Identify and report problems in obtaining valid data.
  • Compile, record, and code results or data from interview or survey, using computer or specified form.
  • Contact individuals to be interviewed at home, place of business, or field location, by telephone, mail, or in person.
  • Meet with supervisor daily to submit completed assignments and discuss progress.
  • Explain survey objectives and procedures to interviewees and interpret survey questions to help interviewees' comprehension.
  • Review data obtained from interview for completeness and accuracy.
  • Assist individuals in filling out applications or questionnaires.
  • Perform other office duties as needed, such as telemarketing and customer service inquiries, billing patients and receiving payments.
  • Perform patient services, such as answering the telephone or assisting patients with financial or medical questions.
  • Locate and list addresses and households.
  • Ensure payment for services by verifying benefits with the person's insurance provider or working out financing options.
  • Identify and resolve inconsistencies in interviewees' responses by means of appropriate questioning or explanation.
  • Supervise or train others, and maintain staff records.
  • Prepare reports to provide answers in response to specific problems.
  • Collect and analyze data, such as studying old records, tallying the number of outpatients entering each day or week, or participating in federal, state, or local population surveys as a Census Enumerator.

What work activities are most important?

Importance Activities

Getting Information - Observing, receiving, and otherwise obtaining information from all relevant sources.

Interacting With Computers - Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.

Communicating with Supervisors, Peers, or Subordinates - Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

Establishing and Maintaining Interpersonal Relationships - Developing constructive and cooperative working relationships with others, and maintaining them over time.

Documenting/Recording Information - Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.

Communicating with Persons Outside Organization - Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.

Performing for or Working Directly with the Public - Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.

Evaluating Information to Determine Compliance with Standards - Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.

Organizing, Planning, and Prioritizing Work - Developing specific goals and plans to prioritize, organize, and accomplish your work.

Processing Information - Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.

Assisting and Caring for Others - Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.

Performing Administrative Activities - Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.

Coordinating the Work and Activities of Others - Getting members of a group to work together to accomplish tasks.

Identifying Objects, Actions, and Events - Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.

Resolving Conflicts and Negotiating with Others - Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Making Decisions and Solving Problems - Analyzing information and evaluating results to choose the best solution and solve problems.

Updating and Using Relevant Knowledge - Keeping up-to-date technically and applying new knowledge to your job.

Interpreting the Meaning of Information for Others - Translating or explaining what information means and how it can be used.

Monitor Processes, Materials, or Surroundings - Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.

Developing and Building Teams - Encouraging and building mutual trust, respect, and cooperation among team members.

Training and Teaching Others - Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.

Coaching and Developing Others - Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

Judging the Qualities of Things, Services, or People - Assessing the value, importance, or quality of things or people.

Analyzing Data or Information - Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.

Guiding, Directing, and Motivating Subordinates - Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.

Provide Consultation and Advice to Others - Providing guidance and expert advice to management or other groups on technical, systems-, or process-related topics.

Developing Objectives and Strategies - Establishing long-range objectives and specifying the strategies and actions to achieve them.

Selling or Influencing Others - Convincing others to buy merchandise/goods or to otherwise change their minds or actions.

Thinking Creatively - Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.

Holland Code Chart for a Survey Worker

 

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