Service Crew Leader Career

Job Description: Install or repair cables or wires used in electrical power or distribution systems. May erect poles and light or heavy duty transmission towers.

*A job as a Service Crew Leader falls under the broader career category of Electrical Power-Line Installers and Repairers. The information on this page will generally apply to all careers in this category. We are still seeking more specific information about this career from experts in this field. If you can provide us with more information, .

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Service Crew Leader Career

What skills are required for Service Crew Leaders?

Importance Skills
  Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
  Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  Troubleshooting - Determining causes of operating errors and deciding what to do about it.
  Repairing - Repairing machines or systems using the needed tools.
  Quality Control Analysis - Conducting tests and inspections of products, services, or processes to evaluate quality or performance.
  Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.
  Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making.
  Speaking - Talking to others to convey information effectively.
  Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
  Operation Monitoring - Watching gauges, dials, or other indicators to make sure a machine is working properly.
  Operation and Control - Controlling operations of equipment or systems.
  Coordination - Adjusting actions in relation to others' actions.
  Time Management - Managing one's own time and the time of others.
  Equipment Maintenance - Performing routine maintenance on equipment and determining when and what kind of maintenance is needed.
  Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
  Learning Strategies - Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
  Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
  Instructing - Teaching others how to do something.
  Management of Personnel Resources - Motivating, developing, and directing people as they work, identifying the best people for the job.
  Systems Analysis - Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
  Systems Evaluation - Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.
  Service Orientation - Actively looking for ways to help people.
  Persuasion - Persuading others to change their minds or behavior.
  Equipment Selection - Determining the kind of tools and equipment needed to do a job.
  Writing - Communicating effectively in writing as appropriate for the needs of the audience.

What knowledge is needed to be a Service Crew Leader?

Importance Knowledge
  Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  Mechanical - Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
  Building and Construction - Knowledge of materials, methods, and the tools involved in the construction or repair of houses, buildings, or other structures such as highways and roads.
  Public Safety and Security - Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
  Education and Training - Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
  Transportation - Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
  Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
  Engineering and Technology - Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
  Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
  English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  Design - Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models.
  Telecommunications - Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
  Law and Government - Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.

Work Styles

Importance Styles
  Dependability - Job requires being reliable, responsible, and dependable, and fulfilling obligations.
  Attention to Detail - Job requires being careful about detail and thorough in completing work tasks.
  Self Control - Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
  Stress Tolerance - Job requires accepting criticism and dealing calmly and effectively with high stress situations.
  Initiative - Job requires a willingness to take on responsibilities and challenges.
  Cooperation - Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
  Concern for Others - Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
  Adaptability/Flexibility - Job requires being open to change (positive or negative) and to considerable variety in the workplace.
  Integrity - Job requires being honest and ethical.
  Leadership - Job requires a willingness to lead, take charge, and offer opinions and direction.
  Independence - Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
  Analytical Thinking - Job requires analyzing information and using logic to address work-related issues and problems.
  Achievement/Effort - Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
  Social Orientation - Job requires preferring to work with others rather than alone, and being personally connected with others on the job.
  Innovation - Job requires creativity and alternative thinking to develop new ideas for and answers to work-related problems.
  Persistence - Job requires persistence in the face of obstacles.

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