Security Dispatcher Career

*A job as a Security Dispatcher falls under the broader career category of Dispatchers, Except Police, Fire, and Ambulance. The information on this page will generally apply to all careers in this category but may not specifically apply to this career title.

Job Description for Dispatchers, Except Police, Fire, and Ambulance : Schedule and dispatch workers, work crews, equipment, or service vehicles for conveyance of materials, freight, or passengers, or for normal installation, service, or emergency repairs rendered outside the place of business. Duties may include using radio, telephone, or computer to transmit assignments and compiling statistics and reports on work progress.


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Dispatchers, Except Police, Fire, and Ambulanc Career

What skills are required for Dispatchers, Except Police, Fire, and Ambulancs?

Importance Skills
  Speaking - Talking to others to convey information effectively.
  Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
  Coordination - Adjusting actions in relation to others' actions.
  Reading Comprehension - Understanding written sentences and paragraphs in work-related documents.
  Time Management - Managing one's own time and the time of others.
  Service Orientation - Actively looking for ways to help people.
  Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
  Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.
  Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
  Writing - Communicating effectively in writing as appropriate for the needs of the audience.
  Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
  Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making.
  Systems Analysis - Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
  Systems Evaluation - Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.
  Instructing - Teaching others how to do something.
  Persuasion - Persuading others to change their minds or behavior.
  Learning Strategies - Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
  Negotiation - Bringing others together and trying to reconcile differences.

What knowledge is needed to be a Dispatchers, Except Police, Fire, and Ambulanc?

Importance Knowledge
  Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  Public Safety and Security - Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
  Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
  Administrative - Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
  English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  Transportation - Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
  Personnel and Human Resources - Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
  Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
  Education and Training - Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
  Psychology - Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
  Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.

Work Styles

Importance Styles
  Stress Tolerance - Job requires accepting criticism and dealing calmly and effectively with high-stress situations.
  Attention to Detail - Job requires being careful about detail and thorough in completing work tasks.
  Dependability - Job requires being reliable, responsible, and dependable, and fulfilling obligations.
  Leadership - Job requires a willingness to lead, take charge, and offer opinions and direction.
  Cooperation - Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
  Integrity - Job requires being honest and ethical.
  Adaptability/Flexibility - Job requires being open to change (positive or negative) and to considerable variety in the workplace.
  Initiative - Job requires a willingness to take on responsibilities and challenges.
  Analytical Thinking - Job requires analyzing information and using logic to address work-related issues and problems.
  Self-Control - Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
  Concern for Others - Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
  Persistence - Job requires persistence in the face of obstacles.
  Achievement/Effort - Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
  Social Orientation - Job requires preferring to work with others rather than alone, and being personally connected with others on the job.
  Independence - Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
  Innovation - Job requires creativity and alternative thinking to develop new ideas for and answers to work-related problems.