Passenger Service Agent Career

*A job as a Passenger Service Agent falls under the broader career category of Reservation and Transportation Ticket Agents and Travel Clerks. The information on this page will generally apply to all careers in this category but may not specifically apply to this career title.

Job Description for Reservation and Transportation Ticket Agents and Travel Clerks : Make and confirm reservations for transportation or lodging, or sell transportation tickets. May check baggage and direct passengers to designated concourse, pier, or track; deliver tickets and contact individuals and groups to inform them of package tours; or provide tourists with travel or transportation information.


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Reservation and Transportation Ticket Agents and Travel Clerk Career

What skills are required for Reservation and Transportation Ticket Agents and Travel Clerks?

Importance Skills
  Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  Speaking - Talking to others to convey information effectively.
  Service Orientation - Actively looking for ways to help people.
  Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
  Reading Comprehension - Understanding written sentences and paragraphs in work-related documents.
  Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
  Persuasion - Persuading others to change their minds or behavior.
  Coordination - Adjusting actions in relation to others' actions.
  Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.
  Writing - Communicating effectively in writing as appropriate for the needs of the audience.
  Time Management - Managing one's own time and the time of others.
  Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making.
  Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
  Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
  Negotiation - Bringing others together and trying to reconcile differences.
  Instructing - Teaching others how to do something.
  Systems Analysis - Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
  Learning Strategies - Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
  Mathematics - Using mathematics to solve problems.

What knowledge is needed to be a Reservation and Transportation Ticket Agents and Travel Clerk?

Importance Knowledge
  Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
  Public Safety and Security - Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
  Transportation - Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
  Geography - Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life.
  Psychology - Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
  Foreign Language - Knowledge of the structure and content of a foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.
  Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
  Communications and Media - Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
  Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
  Administrative - Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
  Education and Training - Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
  Law and Government - Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.

Work Styles

Importance Styles
  Self-Control - Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
  Dependability - Job requires being reliable, responsible, and dependable, and fulfilling obligations.
  Attention to Detail - Job requires being careful about detail and thorough in completing work tasks.
  Cooperation - Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
  Stress Tolerance - Job requires accepting criticism and dealing calmly and effectively with high-stress situations.
  Social Orientation - Job requires preferring to work with others rather than alone, and being personally connected with others on the job.
  Integrity - Job requires being honest and ethical.
  Adaptability/Flexibility - Job requires being open to change (positive or negative) and to considerable variety in the workplace.
  Concern for Others - Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
  Persistence - Job requires persistence in the face of obstacles.
  Initiative - Job requires a willingness to take on responsibilities and challenges.
  Analytical Thinking - Job requires analyzing information and using logic to address work-related issues and problems.
  Leadership - Job requires a willingness to lead, take charge, and offer opinions and direction.
  Independence - Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
  Achievement/Effort - Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
  Innovation - Job requires creativity and alternative thinking to develop new ideas for and answers to work-related problems.