Hotel Receptionist Career

Job Description: Accommodate hotel, motel, and resort patrons by registering and assigning rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.

*A job as a Hotel Receptionist falls under the broader career category of Hotel, Motel, and Resort Desk Clerks. The information on this page will generally apply to all careers in this category. We are still seeking more specific information about this career from experts in this field. If you can provide us with more information, .

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Hotel Receptionist Career

What skills are required for Hotel Receptionists?

Importance Skills
  Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
  Service Orientation - Actively looking for ways to help people.
  Speaking - Talking to others to convey information effectively.
  Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  Coordination - Adjusting actions in relation to others' actions.
  Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
  Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
  Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  Writing - Communicating effectively in writing as appropriate for the needs of the audience.
  Persuasion - Persuading others to change their minds or behavior.
  Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.
  Time Management - Managing one's own time and the time of others.
  Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
  Mathematics - Using mathematics to solve problems.
  Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making.
  Management of Personnel Resources - Motivating, developing, and directing people as they work, identifying the best people for the job.
  Negotiation - Bringing others together and trying to reconcile differences.
  Instructing - Teaching others how to do something.
  Learning Strategies - Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.

What knowledge is needed to be a Hotel Receptionist?

Importance Knowledge
  Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
  Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
  Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
  Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
  Public Safety and Security - Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
  Personnel and Human Resources - Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
  Economics and Accounting - Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.

Work Styles

Importance Styles
  Concern for Others - Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
  Dependability - Job requires being reliable, responsible, and dependable, and fulfilling obligations.
  Self Control - Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
  Cooperation - Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
  Stress Tolerance - Job requires accepting criticism and dealing calmly and effectively with high stress situations.
  Attention to Detail - Job requires being careful about detail and thorough in completing work tasks.
  Integrity - Job requires being honest and ethical.
  Independence - Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
  Social Orientation - Job requires preferring to work with others rather than alone, and being personally connected with others on the job.
  Initiative - Job requires a willingness to take on responsibilities and challenges.
  Adaptability/Flexibility - Job requires being open to change (positive or negative) and to considerable variety in the workplace.
  Leadership - Job requires a willingness to lead, take charge, and offer opinions and direction.
  Persistence - Job requires persistence in the face of obstacles.
  Analytical Thinking - Job requires analyzing information and using logic to address work-related issues and problems.
  Achievement/Effort - Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
  Innovation - Job requires creativity and alternative thinking to develop new ideas for and answers to work-related problems.

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