Ground Support Agent Career

Job Description: Handle baggage for travelers at transportation terminals or for guests at hotels or similar establishments.

*A job as a Ground Support Agent falls under the broader career category of Baggage Porters and Bellhops. The information on this page will generally apply to all careers in this category. We are still seeking more specific information about this career from experts in this field. If you can provide us with more information, .

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Ground Support Agent Career

What Ground Support Agents do:

  • Assist physically challenged travelers and other guests with special needs.
  • Transfer luggage, trunks, and packages to and from rooms, loading areas, vehicles, or transportation terminals, by hand or using baggage carts.
  • Receive and mark baggage by completing and attaching claim checks.
  • Supply guests or travelers with directions, travel information, and other information, such as available services and points of interest.
  • Transport guests about premises and local areas, or arrange for transportation.
  • Maintain clean lobbies or entrance areas for travelers or guests.
  • Greet incoming guests and escort them to their rooms.
  • Deliver messages and room service orders, and run errands for guests.
  • Explain the operation of room features, such as locks, ventilation systems, and televisions.
  • Act as part of the security team at transportation terminals, hotels, or similar establishments.
  • Pick up and return items for laundry and valet service.
  • Page guests in hotel lobbies, dining rooms, or other areas.
  • Inspect guests' rooms to ensure that they are adequately stocked, orderly, and comfortable.
  • Arrange for shipments of baggage, express mail, and parcels by providing weighing and billing services.
  • Compute and complete charge slips for services rendered and maintain records.
  • Set up conference rooms, display tables, racks, or shelves, and arrange merchandise displays for sales personnel.
  • Complete baggage insurance forms.

What work activities are most important?

Importance Activities

Handling and Moving Objects - Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.

Performing for or Working Directly with the Public - Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.

Performing General Physical Activities - Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials.

Communicating with Supervisors, Peers, or Subordinates - Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

Getting Information - Observing, receiving, and otherwise obtaining information from all relevant sources.

Establishing and Maintaining Interpersonal Relationships - Developing constructive and cooperative working relationships with others, and maintaining them over time.

Assisting and Caring for Others - Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.

Making Decisions and Solving Problems - Analyzing information and evaluating results to choose the best solution and solve problems.

Identifying Objects, Actions, and Events - Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.

Operating Vehicles, Mechanized Devices, or Equipment - Running, maneuvering, navigating, or driving vehicles or mechanized equipment, such as forklifts, passenger vehicles, aircraft, or water craft.

Monitor Processes, Materials, or Surroundings - Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.

Updating and Using Relevant Knowledge - Keeping up-to-date technically and applying new knowledge to your job.

Resolving Conflicts and Negotiating with Others - Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Training and Teaching Others - Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.

Estimating the Quantifiable Characteristics of Products, Events, or Information - Estimating sizes, distances, and quantities; or determining time, costs, resources, or materials needed to perform a work activity.

Evaluating Information to Determine Compliance with Standards - Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.

Judging the Qualities of Things, Services, or People - Assessing the value, importance, or quality of things or people.

Processing Information - Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.

Organizing, Planning, and Prioritizing Work - Developing specific goals and plans to prioritize, organize, and accomplish your work.

Developing and Building Teams - Encouraging and building mutual trust, respect, and cooperation among team members.

Coaching and Developing Others - Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

Communicating with Persons Outside Organization - Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.

Inspecting Equipment, Structures, or Material - Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.

Coordinating the Work and Activities of Others - Getting members of a group to work together to accomplish tasks.

Scheduling Work and Activities - Scheduling events, programs, and activities, as well as the work of others.

Interacting With Computers - Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.

Guiding, Directing, and Motivating Subordinates - Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.

Selling or Influencing Others - Convincing others to buy merchandise/goods or to otherwise change their minds or actions.

Holland Code Chart for a Ground Support Agent