Front Desk Officer Career

Job Description: Answer inquiries and provide information to the general public, customers, visitors, and other interested parties regarding activities conducted at establishment and location of departments, offices, and employees within the organization.

*A job as a Front Desk Officer falls under the broader career category of Receptionists and Information Clerks. The information on this page will generally apply to all careers in this category. We are still seeking more specific information about this career from experts in this field. If you can provide us with more information, .

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Front Desk Officer Career

What skills are required for Front Desk Officers?

Importance Skills
  Speaking - Talking to others to convey information effectively.
  Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  Service Orientation - Actively looking for ways to help people.
  Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
  Writing - Communicating effectively in writing as appropriate for the needs of the audience.
  Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
  Coordination - Adjusting actions in relation to others' actions.
  Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making.
  Time Management - Managing one's own time and the time of others.
  Instructing - Teaching others how to do something.
  Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
  Persuasion - Persuading others to change their minds or behavior.
  Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

What knowledge is needed to be a Front Desk Officer?

Importance Knowledge
  Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
  Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
  Public Safety and Security - Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
  Telecommunications - Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
  Communications and Media - Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
  Personnel and Human Resources - Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.

Work Styles

Importance Styles
  Cooperation - Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
  Dependability - Job requires being reliable, responsible, and dependable, and fulfilling obligations.
  Attention to Detail - Job requires being careful about detail and thorough in completing work tasks.
  Integrity - Job requires being honest and ethical.
  Self Control - Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
  Stress Tolerance - Job requires accepting criticism and dealing calmly and effectively with high stress situations.
  Concern for Others - Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
  Adaptability/Flexibility - Job requires being open to change (positive or negative) and to considerable variety in the workplace.
  Independence - Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
  Social Orientation - Job requires preferring to work with others rather than alone, and being personally connected with others on the job.
  Initiative - Job requires a willingness to take on responsibilities and challenges.
  Achievement/Effort - Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
  Persistence - Job requires persistence in the face of obstacles.
  Innovation - Job requires creativity and alternative thinking to develop new ideas for and answers to work-related problems.
  Analytical Thinking - Job requires analyzing information and using logic to address work-related issues and problems.
  Leadership - Job requires a willingness to lead, take charge, and offer opinions and direction.

Holland Code Chart for a Front Desk Officer

Work Values

Importance Values
  Relationships - Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.
  Support - Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.
  Independence - Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.
  Achievement - Occupations that satisfy this work value are results oriented and allow employees to use their strongest abilities, giving them a feeling of accomplishment. Corresponding needs are Ability Utilization and Achievement.
  Working Conditions - Occupations that satisfy this work value offer job security and good working conditions. Corresponding needs are Activity, Compensation, Independence, Security, Variety and Working Conditions.