Front Desk Agent Career

Job Description: Assist patrons at hotel, apartment, or office building with personal services. May take messages, arrange or give advice on transportation, business services or entertainment, or monitor guest requests for housekeeping and maintenance.

*A job as a Front Desk Agent falls under the broader career category of Concierges. The information on this page will generally apply to all careers in this category. We are still seeking more specific information about this career from experts in this field. If you can provide us with more information, .

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Front Desk Agent Career

What skills are required for Front Desk Agents?

Importance Skills
  Service Orientation - Actively looking for ways to help people.
  Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  Speaking - Talking to others to convey information effectively.
  Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
  Coordination - Adjusting actions in relation to others' actions.
  Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
  Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
  Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
  Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.
  Time Management - Managing one's own time and the time of others.
  Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making.
  Writing - Communicating effectively in writing as appropriate for the needs of the audience.
  Persuasion - Persuading others to change their minds or behavior.
  Negotiation - Bringing others together and trying to reconcile differences.
  Management of Personnel Resources - Motivating, developing, and directing people as they work, identifying the best people for the job.

What knowledge is needed to be a Front Desk Agent?

Importance Knowledge
  Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
  Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
  Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
  Transportation - Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
  Education and Training - Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
  Communications and Media - Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
  Personnel and Human Resources - Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
  Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
  Psychology - Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
  Geography - Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life.
  Economics and Accounting - Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.

Work Styles

Importance Styles
  Integrity - Job requires being honest and ethical.
  Attention to Detail - Job requires being careful about detail and thorough in completing work tasks.
  Dependability - Job requires being reliable, responsible, and dependable, and fulfilling obligations.
  Concern for Others - Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
  Self Control - Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
  Initiative - Job requires a willingness to take on responsibilities and challenges.
  Cooperation - Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
  Stress Tolerance - Job requires accepting criticism and dealing calmly and effectively with high stress situations.
  Adaptability/Flexibility - Job requires being open to change (positive or negative) and to considerable variety in the workplace.
  Independence - Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
  Social Orientation - Job requires preferring to work with others rather than alone, and being personally connected with others on the job.
  Persistence - Job requires persistence in the face of obstacles.
  Achievement/Effort - Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
  Innovation - Job requires creativity and alternative thinking to develop new ideas for and answers to work-related problems.
  Leadership - Job requires a willingness to lead, take charge, and offer opinions and direction.
  Analytical Thinking - Job requires analyzing information and using logic to address work-related issues and problems.

Holland Code Chart for a Front Desk Agent

Work Values

Importance Values
  Relationships - Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.
  Independence - Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.
  Support - Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.
  Achievement - Occupations that satisfy this work value are results oriented and allow employees to use their strongest abilities, giving them a feeling of accomplishment. Corresponding needs are Ability Utilization and Achievement.
  Working Conditions - Occupations that satisfy this work value offer job security and good working conditions. Corresponding needs are Activity, Compensation, Independence, Security, Variety and Working Conditions.
  Recognition - Occupations that satisfy this work value offer advancement, potential for leadership, and are often considered prestigious. Corresponding needs are Advancement, Authority, Recognition and Social Status.