Dispatch Clerk Career

Job Description: Schedule and dispatch workers, work crews, equipment, or service vehicles for conveyance of materials, freight, or passengers, or for normal installation, service, or emergency repairs rendered outside the place of business. Duties may include using radio, telephone, or computer to transmit assignments and compiling statistics and reports on work progress.

*A job as a Dispatch Clerk falls under the broader career category of Dispatchers, Except Police, Fire, and Ambulance. The information on this page will generally apply to all careers in this category. We are still seeking more specific information about this career from experts in this field. If you can provide us with more information, .

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Dispatch Clerk Career

What skills are required for Dispatch Clerks?

Importance Skills
  Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  Speaking - Talking to others to convey information effectively.
  Coordination - Adjusting actions in relation to others' actions.
  Time Management - Managing one's own time and the time of others.
  Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
  Service Orientation - Actively looking for ways to help people.
  Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
  Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
  Writing - Communicating effectively in writing as appropriate for the needs of the audience.
  Negotiation - Bringing others together and trying to reconcile differences.
  Persuasion - Persuading others to change their minds or behavior.
  Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
  Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.
  Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making.
  Instructing - Teaching others how to do something.
  Systems Analysis - Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
  Learning Strategies - Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
  Mathematics - Using mathematics to solve problems.
  Systems Evaluation - Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.
  Management of Personnel Resources - Motivating, developing, and directing people as they work, identifying the best people for the job.

What knowledge is needed to be a Dispatch Clerk?

Importance Knowledge
  Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  Transportation - Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
  English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
  Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
  Public Safety and Security - Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
  Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
  Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  Geography - Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life.
  Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
  Psychology - Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
  Law and Government - Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.

Work Styles

Importance Styles
  Dependability - Job requires being reliable, responsible, and dependable, and fulfilling obligations.
  Attention to Detail - Job requires being careful about detail and thorough in completing work tasks.
  Integrity - Job requires being honest and ethical.
  Cooperation - Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
  Stress Tolerance - Job requires accepting criticism and dealing calmly and effectively with high stress situations.
  Self Control - Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
  Concern for Others - Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
  Initiative - Job requires a willingness to take on responsibilities and challenges.
  Independence - Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
  Persistence - Job requires persistence in the face of obstacles.
  Analytical Thinking - Job requires analyzing information and using logic to address work-related issues and problems.
  Innovation - Job requires creativity and alternative thinking to develop new ideas for and answers to work-related problems.
  Achievement/Effort - Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
  Leadership - Job requires a willingness to lead, take charge, and offer opinions and direction.
  Adaptability/Flexibility - Job requires being open to change (positive or negative) and to considerable variety in the workplace.
  Social Orientation - Job requires preferring to work with others rather than alone, and being personally connected with others on the job.

Is This Career Right for Me?

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