Cook and Waitress/Waiter Career

Job Description: Perform duties which combine preparing and serving food and nonalcoholic beverages.

*A job as a Cook and Waitress/Waiter falls under the broader career category of Combined Food Preparation and Serving Workers, Including Fast Food. The information on this page will generally apply to all careers in this category. We are still seeking more specific information about this career from experts in this field. If you can provide us with more information, .

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Cook and Waitress/Waiter Career

What Cook and Waitress/Waiters do:

  • Communicate with customers regarding orders, comments, and complaints.
  • Collect and return dirty dishes to the kitchen for washing.
  • Accept payment from customers, and make change as necessary.
  • Prepare daily food items, and cook simple foods and beverages, such as sandwiches, salads, soups, pizza, or coffee using proper safety precautions and sanitary measures.
  • Clean and organize eating, service, and kitchen areas.
  • Select food items from serving or storage areas and place them in dishes, on serving trays, or in takeout bags.
  • Notify kitchen personnel of shortages or special orders.
  • Cook or re-heat food items such as french fries.
  • Prepare and serve cold drinks, or frozen milk drinks or desserts, using drink-dispensing, milkshake, or frozen custard machines.
  • Perform personnel activities such as supervising and training employees.
  • Request and record customer orders, and compute bills using cash registers, multicounting machines, or pencil and paper.
  • Relay food orders to cooks.
  • Serve customers in eating places that specialize in fast service and inexpensive carry-out food.
  • Wash dishes, glassware, and silverware after meals.
  • Monitor and order supplies or food items and restock as necessary to maintain inventory.
  • Distribute food to servers.
  • Arrange tables and decorations according to instructions.
  • Plan, prepare, and deliver meals to individuals with special dietary needs.
  • Provide caterers with assistance in food preparation or service.
  • Serve food and beverages to guests at banquets or other social functions.
  • Pack food, dishes, utensils, tablecloths, and accessories for transportation from catering or food preparation establishments to locations designated by customers.

What work activities are most important?

Importance Activities

Performing for or Working Directly with the Public - Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.

Getting Information - Observing, receiving, and otherwise obtaining information from all relevant sources.

Training and Teaching Others - Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.

Communicating with Supervisors, Peers, or Subordinates - Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

Identifying Objects, Actions, and Events - Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.

Establishing and Maintaining Interpersonal Relationships - Developing constructive and cooperative working relationships with others, and maintaining them over time.

Coaching and Developing Others - Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

Resolving Conflicts and Negotiating with Others - Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Making Decisions and Solving Problems - Analyzing information and evaluating results to choose the best solution and solve problems.

Handling and Moving Objects - Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.

Inspecting Equipment, Structures, or Material - Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.

Assisting and Caring for Others - Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.

Coordinating the Work and Activities of Others - Getting members of a group to work together to accomplish tasks.

Evaluating Information to Determine Compliance with Standards - Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.

Monitor Processes, Materials, or Surroundings - Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.

Judging the Qualities of Things, Services, or People - Assessing the value, importance, or quality of things or people.

Controlling Machines and Processes - Using either control mechanisms or direct physical activity to operate machines or processes (not including computers or vehicles).

Provide Consultation and Advice to Others - Providing guidance and expert advice to management or other groups on technical, systems-, or process-related topics.

Developing and Building Teams - Encouraging and building mutual trust, respect, and cooperation among team members.

Guiding, Directing, and Motivating Subordinates - Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.

Communicating with Persons Outside Organization - Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.

Updating and Using Relevant Knowledge - Keeping up-to-date technically and applying new knowledge to your job.

Processing Information - Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.

Estimating the Quantifiable Characteristics of Products, Events, or Information - Estimating sizes, distances, and quantities; or determining time, costs, resources, or materials needed to perform a work activity.

Scheduling Work and Activities - Scheduling events, programs, and activities, as well as the work of others.

Performing General Physical Activities - Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials.

Selling or Influencing Others - Convincing others to buy merchandise/goods or to otherwise change their minds or actions.

Organizing, Planning, and Prioritizing Work - Developing specific goals and plans to prioritize, organize, and accomplish your work.

Interacting With Computers - Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.

Interpreting the Meaning of Information for Others - Translating or explaining what information means and how it can be used.

Thinking Creatively - Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.

Monitoring and Controlling Resources - Monitoring and controlling resources and overseeing the spending of money.

Developing Objectives and Strategies - Establishing long-range objectives and specifying the strategies and actions to achieve them.

Holland Code Chart for a Cook and Waitress/Waiter

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