Clerk Supervisor Career

Job Description: Directly supervise and coordinate the activities of clerical and administrative support workers.

*A job as a Clerk Supervisor falls under the broader career category of First-Line Supervisors of Office and Administrative Support Workers. The information on this page will generally apply to all careers in this category. We are still seeking more specific information about this career from experts in this field. If you can provide us with more information, .

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Clerk Supervisor Career

What Clerk Supervisors do:

  • Train or instruct employees in job duties or company policies or arrange for training to be provided.
  • Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
  • Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
  • Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
  • Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action.
  • Interpret and communicate work procedures and company policies to staff.
  • Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
  • Resolve customer complaints or answer customers' questions regarding policies and procedures.
  • Make recommendations to management concerning such issues as staffing decisions or procedural changes.
  • Coordinate activities with other supervisory personnel or with other work units or departments.
  • Recruit, interview, and select employees.
  • Implement corporate or departmental policies, procedures, and service standards in conjunction with management.
  • Consult with managers or other personnel to resolve problems in areas such as equipment performance, output quality, or work schedules.
  • Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff.
  • Maintain records pertaining to inventory, personnel, orders, supplies, or machine maintenance.
  • Research, compile, and prepare reports, manuals, correspondence, or other information required by management or governmental agencies.
  • Develop or update procedures, policies, or standards.
  • Develop work schedules according to budgets and workloads.
  • Design, implement, or evaluate staff training and development programs, customer service initiatives, or performance measurement criteria.
  • Monitor inventory levels and requisition or purchase supplies as needed.
  • Compute figures such as balances, totals, or commissions.
  • Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.
  • Analyze financial activities of establishments or departments and provide input into budget planning and preparation processes.
  • Arrange for necessary maintenance or repair work.
  • Plan for or coordinate office services, such as equipment or supply acquisition or organization, disposal of assets, relocation, parking, maintenance, or security services.
  • Keep informed of provisions of labor-management agreements and their effects on departmental operations.
  • Coordinate or perform activities associated with shipping, receiving, distribution, or transportation.
  • Plan layouts of stockrooms, warehouses, or other storage areas, considering turnover, size, weight, or related factors pertaining to items stored.
  • Discuss work problems or grievances with union representatives.

What work activities are most important?

Importance Activities

Getting Information - Observing, receiving, and otherwise obtaining information from all relevant sources.

Communicating with Supervisors, Peers, or Subordinates - Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

Establishing and Maintaining Interpersonal Relationships - Developing constructive and cooperative working relationships with others, and maintaining them over time.

Interacting With Computers - Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.

Guiding, Directing, and Motivating Subordinates - Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.

Making Decisions and Solving Problems - Analyzing information and evaluating results to choose the best solution and solve problems.

Developing and Building Teams - Encouraging and building mutual trust, respect, and cooperation among team members.

Organizing, Planning, and Prioritizing Work - Developing specific goals and plans to prioritize, organize, and accomplish your work.

Communicating with Persons Outside Organization - Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.

Coordinating the Work and Activities of Others - Getting members of a group to work together to accomplish tasks.

Identifying Objects, Actions, and Events - Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.

Coaching and Developing Others - Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

Processing Information - Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.

Evaluating Information to Determine Compliance with Standards - Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.

Updating and Using Relevant Knowledge - Keeping up-to-date technically and applying new knowledge to your job.

Resolving Conflicts and Negotiating with Others - Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Scheduling Work and Activities - Scheduling events, programs, and activities, as well as the work of others.

Performing Administrative Activities - Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.

Documenting/Recording Information - Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.

Monitor Processes, Materials, or Surroundings - Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.

Judging the Qualities of Things, Services, or People - Assessing the value, importance, or quality of things or people.

Performing for or Working Directly with the Public - Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.

Analyzing Data or Information - Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.

Training and Teaching Others - Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.

Staffing Organizational Units - Recruiting, interviewing, selecting, hiring, and promoting employees in an organization.

Developing Objectives and Strategies - Establishing long-range objectives and specifying the strategies and actions to achieve them.

Thinking Creatively - Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.

Interpreting the Meaning of Information for Others - Translating or explaining what information means and how it can be used.

Provide Consultation and Advice to Others - Providing guidance and expert advice to management or other groups on technical, systems-, or process-related topics.

Monitoring and Controlling Resources - Monitoring and controlling resources and overseeing the spending of money.

Selling or Influencing Others - Convincing others to buy merchandise/goods or to otherwise change their minds or actions.

Assisting and Caring for Others - Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.

Estimating the Quantifiable Characteristics of Products, Events, or Information - Estimating sizes, distances, and quantities; or determining time, costs, resources, or materials needed to perform a work activity.

Inspecting Equipment, Structures, or Material - Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.

Holland Code Chart for a Clerk Supervisor

 

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