Clerical Assistant Career

Job Description: Perform duties too varied and diverse to be classified in any specific office clerical occupation, requiring knowledge of office systems and procedures. Clerical duties may be assigned in accordance with the office procedures of individual establishments and may include a combination of answering telephones, bookkeeping, typing or word processing, stenography, office machine operation, and filing.

*A job as a Clerical Assistant falls under the broader career category of Office Clerks, General. The information on this page will generally apply to all careers in this category. We are still seeking more specific information about this career from experts in this field. If you can provide us with more information, .

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Clerical Assistant Career

What skills are required for Clerical Assistants?

Importance Skills
  Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
  Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  Speaking - Talking to others to convey information effectively.
  Writing - Communicating effectively in writing as appropriate for the needs of the audience.
  Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
  Time Management - Managing one's own time and the time of others.
  Service Orientation - Actively looking for ways to help people.
  Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  Coordination - Adjusting actions in relation to others' actions.
  Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
  Instructing - Teaching others how to do something.
  Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.
  Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
  Persuasion - Persuading others to change their minds or behavior.
  Negotiation - Bringing others together and trying to reconcile differences.
  Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making.

What knowledge is needed to be a Clerical Assistant?

Importance Knowledge
  Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
  Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
  Personnel and Human Resources - Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
  Public Safety and Security - Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
  Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

Work Styles

Importance Styles
  Dependability - Job requires being reliable, responsible, and dependable, and fulfilling obligations.
  Integrity - Job requires being honest and ethical.
  Attention to Detail - Job requires being careful about detail and thorough in completing work tasks.
  Cooperation - Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
  Self Control - Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
  Independence - Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
  Concern for Others - Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
  Adaptability/Flexibility - Job requires being open to change (positive or negative) and to considerable variety in the workplace.
  Stress Tolerance - Job requires accepting criticism and dealing calmly and effectively with high stress situations.
  Social Orientation - Job requires preferring to work with others rather than alone, and being personally connected with others on the job.
  Initiative - Job requires a willingness to take on responsibilities and challenges.
  Innovation - Job requires creativity and alternative thinking to develop new ideas for and answers to work-related problems.
  Persistence - Job requires persistence in the face of obstacles.
  Analytical Thinking - Job requires analyzing information and using logic to address work-related issues and problems.
  Achievement/Effort - Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
  Leadership - Job requires a willingness to lead, take charge, and offer opinions and direction.

Holland Code Chart for a Clerical Assistant

Work Values

Importance Values
  Relationships - Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.
  Support - Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.
  Independence - Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.
  Working Conditions - Occupations that satisfy this work value offer job security and good working conditions. Corresponding needs are Activity, Compensation, Independence, Security, Variety and Working Conditions.

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