Casino Floor Person Career

Job Description: Supervise and coordinate activities of workers in assigned gaming areas. Circulate among tables and observe operations. Ensure that stations and games are covered for each shift. May explain and interpret operating rules of house to patrons. May plan and organize activities and services for guests in hotels/casinos. May address service complaints.

*A job as a Casino Floor Person falls under the broader career category of Gaming Supervisors. The information on this page will generally apply to all careers in this category. We are still seeking more specific information about this career from experts in this field. If you can provide us with more information, .

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Casino Floor Person Career

What Casino Floor Persons do:

  • Explain and interpret house rules, such as game rules or betting limits, for patrons.
  • Monitor game operations to ensure that house rules are followed, that tribal, state, and federal regulations are adhered to, and that employees provide prompt and courteous service.
  • Greet customers and ask about the quality of service they are receiving.
  • Report customer-related incidents occurring in gaming areas to supervisors.
  • Resolve customer or employee complaints.
  • Maintain familiarity with the games at a facility and with strategies or tricks used by cheaters at such games.
  • Observe gamblers' behavior for signs of cheating, such as marking, switching, or counting cards, and notify security staff of suspected cheating.
  • Perform paperwork required for monetary transactions.
  • Monitor patrons for signs of compulsive gambling, offering assistance if necessary.
  • Evaluate workers' performance and prepare written performance evaluations.
  • Establish and maintain banks and table limits for each game.
  • Monitor stations and games and move dealers from game to game to ensure adequate staffing.
  • Interview, hire, or train workers.
  • Supervise the distribution of complimentary meals, hotel rooms, discounts, or other items given to players, based on length of play and amount bet.
  • Record, issue receipts for, and pay off bets.
  • Determine how many gaming tables to open each day and schedule staff accordingly.
  • Direct workers compiling summary sheets for each race or event to record amounts wagered and amounts to be paid to winners.
  • Provide fire protection or first-aid assistance when necessary.
  • Establish policies on types of gambling offered, odds, or extension of credit.
  • Review operational expenses, budget estimates, betting accounts, or collection reports for accuracy.
  • Monitor and verify the counting, wrapping, weighing, and distribution of currency and coins.

What work activities are most important?

Importance Activities

Performing for or Working Directly with the Public - Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.

Communicating with Supervisors, Peers, or Subordinates - Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

Resolving Conflicts and Negotiating with Others - Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Training and Teaching Others - Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.

Establishing and Maintaining Interpersonal Relationships - Developing constructive and cooperative working relationships with others, and maintaining them over time.

Getting Information - Observing, receiving, and otherwise obtaining information from all relevant sources.

Communicating with Persons Outside Organization - Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.

Coaching and Developing Others - Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

Guiding, Directing, and Motivating Subordinates - Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.

Developing and Building Teams - Encouraging and building mutual trust, respect, and cooperation among team members.

Making Decisions and Solving Problems - Analyzing information and evaluating results to choose the best solution and solve problems.

Coordinating the Work and Activities of Others - Getting members of a group to work together to accomplish tasks.

Interacting With Computers - Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.

Documenting/Recording Information - Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.

Evaluating Information to Determine Compliance with Standards - Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.

Updating and Using Relevant Knowledge - Keeping up-to-date technically and applying new knowledge to your job.

Identifying Objects, Actions, and Events - Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.

Processing Information - Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.

Performing Administrative Activities - Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.

Organizing, Planning, and Prioritizing Work - Developing specific goals and plans to prioritize, organize, and accomplish your work.

Judging the Qualities of Things, Services, or People - Assessing the value, importance, or quality of things or people.

Inspecting Equipment, Structures, or Material - Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.

Scheduling Work and Activities - Scheduling events, programs, and activities, as well as the work of others.

Interpreting the Meaning of Information for Others - Translating or explaining what information means and how it can be used.

Selling or Influencing Others - Convincing others to buy merchandise/goods or to otherwise change their minds or actions.

Staffing Organizational Units - Recruiting, interviewing, selecting, hiring, and promoting employees in an organization.

Monitoring and Controlling Resources - Monitoring and controlling resources and overseeing the spending of money.

Provide Consultation and Advice to Others - Providing guidance and expert advice to management or other groups on technical, systems-, or process-related topics.

Analyzing Data or Information - Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.

Monitor Processes, Materials, or Surroundings - Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.

Holland Code Chart for a Casino Floor Person