Cashier Career

Job Description: Receive and disburse money in establishments other than financial institutions. May use electronic scanners, cash registers, or related equipment. May process credit or debit card transactions and validate checks.

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What Cashiers do:

  • Receive payment by cash, check, credit cards, vouchers, or automatic debits.
  • Issue receipts, refunds, credits, or change due to customers.
  • Answer customers' questions, and provide information on procedures or policies.
  • Assist customers by providing information and resolving their complaints.
  • Greet customers entering establishments.
  • Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.
  • Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
  • Process merchandise returns and exchanges.
  • Sell tickets and other items to customers.
  • Stock shelves, and mark prices on shelves and items.
  • Request information or assistance using paging systems.
  • Offer customers carry-out service at the completion of transactions.
  • Assist with duties in other areas of the store, such as monitoring fitting rooms or bagging and carrying out customers' items.
  • Supervise others and provide on-the-job training.
  • Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
  • Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately.
  • Bag, box, wrap, or gift-wrap merchandise, and prepare packages for shipment.
  • Sort, count, and wrap currency and coins.
  • Issue trading stamps, and redeem food stamps and coupons.
  • Calculate total payments received during a time period, and reconcile this with total sales.
  • Compute and record totals of transactions.
  • Post charges against guests' or patients' accounts.
  • Weigh items sold by weight to determine prices.
  • Cash checks for customers.
  • Keep periodic balance sheets of amounts and numbers of transactions.
  • Compile and maintain non-monetary reports and records.
  • Pay company bills by cash, vouchers, or checks.

What work activities are most important?

Importance Activities

Performing for or Working Directly with the Public - Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.

Communicating with Supervisors, Peers, or Subordinates - Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

Getting Information - Observing, receiving, and otherwise obtaining information from all relevant sources.

Communicating with Persons Outside Organization - Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.

Establishing and Maintaining Interpersonal Relationships - Developing constructive and cooperative working relationships with others, and maintaining them over time.

Handling and Moving Objects - Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.

Performing General Physical Activities - Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials.

Selling or Influencing Others - Convincing others to buy merchandise/goods or to otherwise change their minds or actions.

Resolving Conflicts and Negotiating with Others - Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Developing and Building Teams - Encouraging and building mutual trust, respect, and cooperation among team members.

Identifying Objects, Actions, and Events - Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.

Assisting and Caring for Others - Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.

Updating and Using Relevant Knowledge - Keeping up-to-date technically and applying new knowledge to your job.

Making Decisions and Solving Problems - Analyzing information and evaluating results to choose the best solution and solve problems.

Interacting With Computers - Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.

Judging the Qualities of Things, Services, or People - Assessing the value, importance, or quality of things or people.

Processing Information - Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.

Coordinating the Work and Activities of Others - Getting members of a group to work together to accomplish tasks.

Coaching and Developing Others - Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

Training and Teaching Others - Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.

Controlling Machines and Processes - Using either control mechanisms or direct physical activity to operate machines or processes (not including computers or vehicles).

Organizing, Planning, and Prioritizing Work - Developing specific goals and plans to prioritize, organize, and accomplish your work.

Interpreting the Meaning of Information for Others - Translating or explaining what information means and how it can be used.

Holland Code Chart for a Cashier