Appointment Setter Career

Job Description: Solicit donations or orders for goods or services over the telephone.

*A job as an Appointment Setter falls under the broader career category of Telemarketers. The information on this page will generally apply to all careers in this category. We are still seeking more specific information about this career from experts in this field. If you can provide us with more information, .

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Appointment Setter Career

What skills are required for Appointment Setters?

Importance Skills
  Speaking - Talking to others to convey information effectively.
  Persuasion - Persuading others to change their minds or behavior.
  Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
  Service Orientation - Actively looking for ways to help people.
  Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
  Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  Negotiation - Bringing others together and trying to reconcile differences.
  Coordination - Adjusting actions in relation to others' actions.
  Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

What knowledge is needed to be an Appointment Setter?

Importance Knowledge
  Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
  English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  Telecommunications - Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
  Communications and Media - Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
  Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

Work Styles

Importance Styles
  Stress Tolerance - Job requires accepting criticism and dealing calmly and effectively with high stress situations.
  Integrity - Job requires being honest and ethical.
  Persistence - Job requires persistence in the face of obstacles.
  Dependability - Job requires being reliable, responsible, and dependable, and fulfilling obligations.
  Achievement/Effort - Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
  Self Control - Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
  Adaptability/Flexibility - Job requires being open to change (positive or negative) and to considerable variety in the workplace.
  Attention to Detail - Job requires being careful about detail and thorough in completing work tasks.
  Initiative - Job requires a willingness to take on responsibilities and challenges.
  Cooperation - Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
  Independence - Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
  Concern for Others - Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
  Analytical Thinking - Job requires analyzing information and using logic to address work-related issues and problems.
  Leadership - Job requires a willingness to lead, take charge, and offer opinions and direction.
  Social Orientation - Job requires preferring to work with others rather than alone, and being personally connected with others on the job.
  Innovation - Job requires creativity and alternative thinking to develop new ideas for and answers to work-related problems.

Holland Code Chart for an Appointment Setter

Work Values

Importance Values
  Relationships - Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.
  Support - Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.
  Achievement - Occupations that satisfy this work value are results oriented and allow employees to use their strongest abilities, giving them a feeling of accomplishment. Corresponding needs are Ability Utilization and Achievement.
  Independence - Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.

Is This Career Right for Me?

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